Kids of Eltham Store Policies

Shipping & Delivery Policy

Shipping & Delivery Policy

Please note, we are happy to post internationally. For all international orders including NZ, please email or call directly to organise your postage.

We are happy to refund should you have any problems with a product or sizing issues. We request that you contact us within 7 days of receipt of the order so the problem can be rectified swiftly. Of course we expect products will be returned as new, with tags and in original packaging should they be unsuitable or an incorrect size. Please contact Judy personally on 03 9439 5700 or 0438 292 813. or email kidsofeltham@gmail.com. Your satisfaction is important to us! We will issue you with a return authorisation number.

Please do not return products without prior arrangement, it's always best to communicate to get the best outcome for both parties.

Our Return Address is: Kids of Eltham Shop15/16 Eltham Mall, Arthur Street Eltham 3095

Customer Service Policy

Customer Service Policy

Kids of Eltham is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-10 business days; in the event that an ordered item is not available or we are unable to fulfill your order we will notify you within 2 business days to arrange an agreeable alternative item, a back order or a full refund.
Exchange Policy

Exchange Policy

Please choose carefully before you buy.

For faulty products, Kids of Eltham offer a 14 DAY REPLACEMENT WARRANTY, from the date you receive your product. They do not offer a satisfaction guarantee on any of their products, however due to their high level of customer service, they will always endeavour to keep customers happy and satisfied.

If your product is faulty, it will be replaced with an identical product. If they cannot replace the product, they will offer you the option of choosing another product of the same value, or provide you with a refund for the total value of the faulty product.

Please note: Standard postage fees apply to all return orders. Where the return relates to a faulty item, the replacement product will be sent out to you, at no charge, within 5 working days from the date we receive the faulty product.

When returning your product, please make sure you provide the following details:

  • Your full name
  • Your order number
  • Reason why you are returning the product
  • Your instructions informing us how you would like the issue resolved.

Please include the original order confirmation or invoice you received with your product. Also, if you haven't previously provided a contact phone number, please include this with your return. This will ensure the issue is resolved quickly, should anyone need to contact you.

Currency

Currency

All transactions are processed in AUD.
Security

Security

When purchasing your financial details are passed through a secure server utilising the latest 128-bit SSL (Secure Socket Layer) encryption technology. If you have any questions regarding our security policy please contact our customer support centre at info@tinitrader.com.au.